Refund Policy

We want you to be confident subscribing. This policy explains when MyAd issues refunds for subscription fees.

1. Free trial

Every new account starts with a 7-day free trial. No credit card is required, so there is nothing to refund. We email you two days before the trial ends.

2. 14-day money-back guarantee

If you are not satisfied with your first paid month, request a full refund within 14 days of your first charge and we will issue it, no questions asked. This applies once per customer.

3. Monthly subscriptions

• After the first month, subscription fees are non-refundable for the current period.
• Cancelling stops future renewals. You keep access until the end of the period you already paid for.
• Partial months are not refunded or prorated on cancellation.

4. Annual subscriptions

• Full refund within 14 days of the initial annual charge.
• After 14 days, we refund the unused whole months remaining, less any discount already received for annual billing, calculated from the date of cancellation.

5. Plan downgrades and upgrades

• Upgrades take effect immediately and are charged prorated for the remainder of the period.
• Downgrades take effect at the next billing cycle. The difference is not refunded mid-period.

6. Service failures

If the Service is unavailable for a significant period due to our fault, we will issue a pro-rata credit for the affected time on request. Enterprise customers are covered by the availability commitments in their agreement.

7. What is not refundable

• Advertising spend paid to Google or Meta. We never handle your ad spend.
• Third-party fees, including payment processing charges where non-refundable.
• Accounts terminated for breach of our Terms of Service.
• Requests made more than 60 days after the charge in question.

8. Chargebacks

Please contact us before initiating a chargeback. We resolve refund requests quickly, and a chargeback filed without contacting us may result in account suspension while the dispute is investigated.

9. How to request a refund

Email hello@myad.si from the address on your account with your account email, the charge date and the reason. Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank.

10. Statutory rights

Nothing in this policy limits any non-waivable statutory right you may have as a consumer in your jurisdiction, including the EU right of withdrawal where it applies. Where the Service begins immediately at your request, you acknowledge that the statutory withdrawal period may not apply to fully delivered digital services.

11. Contact

Billing questions: hello@myad.si.